Utility Billing FAQs - City of Bloomington Utilities, IN - Utility Access

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Utility Billing FAQs

What if I can't pay my bill by the due date?

If you're having trouble paying your bill, please reach out to us! We offer several resources to assist customers facing financial challenges, including payment plans and direct financial assistance. Please contact us before your services are disconnected!

You can contact us at (812) 349-3930 or utilities.cs@bloomington.in.gov, Monday through Friday from 8 AM to 5 PM. For after-hours assistance, please call (812) 339-1444.

If you prefer, you can also make an appointment to meet with a representative in person at 600 E Miller Dr.

Please note that delinquent accounts may be subject to disconnection.

How can I have my service restored?

If your services were disconnected due to non-payment, and you have since paid your bill, please contact Customer Service at 812-349-3930.

When is my Utility bill due?

Your bill is due on the last business day of each month. The due date may vary slightly each month; please see your latest bill for this month's specific due date.

What services does City of Bloomington Utilities provide?

CBU provides water, wastewater, and stormwater services to the city of Bloomington and its surrounding areas. The City Utilities Department does not supply electrical, gas, or cable TV services.