To view your bill, please log in to your account via our payment website.

If you have not done so, you can create an account by visiting Utility Access and clicking the “sign in or sign up” button. As part of this process, you will be prompted for your account number and your name as it appears on your account. Once you have created the account, you will sign in with the email address and password you provided.

If you're having trouble paying your bill, please reach out to us! We offer several resources to assist customers facing financial challenges, including payment plans and direct financial assistance. Please contact us before your services are disconnected!

You can contact us at (812) 349-3930 or utilities.cs@bloomington.in.gov, Monday through Friday from 8 AM to 5 PM. For after-hours assistance, please call (812) 339-1444. 

If you prefer, you can also make an appointment to meet with a representative in person at 600 E Miller Dr. 

Please note that delinquent accounts may be subject to disconnection.

If your services were disconnected due to non-payment, and you have since paid your bill, please contact Customer Service at 812-349-3930. 
 

Your bill is due on the last business day of each month. The due date may vary slightly each month; please see your latest bill for this month's specific due date.

To turn on or turn off your water services, please visit our website to complete a service form: Online Forms for Service

CBU provides water, wastewater, and stormwater services to the city of Bloomington and its surrounding areas. The City Utilities Department does not supply electrical, gas, or cable TV services.